Throughout the past decade, our client has seen impressive and steady growth year after year. This company is a manufacturer and sales organization specializing in products for the automotive industry, and they offer thousands of different options and styles. They pride themselves in always offering their customers the best experience possible, focusing on complete accuracy, timeliness, and phenomenal customer service.
As part of their growth, this company is currently seeking a wicked smart Customer Experience Manager. The ideal candidate will be technologically savvy and have a passion for providing the best customer experience possible. In this role, you will have full responsibility of making sure the client satisfaction level is at a maximum. You will be leading the team, building processes, evaluating KPI’s, and more. This is a builder role! Your goal is to create memorable, positive client interactions while looking forward towards future opportunities! You will evaluate market opportunities, be involved in new product selection and overall company growth initiatives. Social media is your friend and you’ll utilize multiple platforms for technical communication and building your KPI’s. If you enjoy working in a fast-paced environment, this is a great opportunity. Apply today!
- Must have a strong background in a customer experience department!
- Bachelor’s degree strongly preferred but not required
- Must have a ninja-level of technical proficiency!
- Previous experience working with a CRM platform
- Excellent written communication skills
- Strong base salary DOE
- Monthly health benefits stipend
- Team-based environment and leadership style
- Fun office atmosphere